About the job Job Description Ciklum is looking for a JavaScript Engineer to join our team full-time in Bulgaria. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About The Role As a JavaScript Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities Develop complex conversation flows and logic branching for both voice (AI Voice Agent) and text (Partner Assistant) Execute the technical migration chatbot to the newly developed Helix-powered Partner Assistant and build robust API integrations for internal support systems Be passionate about Event-Driven and Microservices Architecture Code, maintain and deploy quality code within an agile environment Be a collaborative member of a modern software team by owning, supporting and contributing to processes, standards, and designs alongside engineering teams in the UK, Germany, Netherlands, Canada and beyond Be product-oriented. Develop software that other people want to use, define product features, participate in workshops with other product development teams and communicate the technical work of your team to other product development teams Own workstreams and track the progress you are making towards the wider goals of your team, and transparently communicate that progress to your team and Technology Manager Ensure you and others continuously improve by proposing and implementing new processes, designs and engineering practices that make your team more effective Take responsibility for supporting your changes all the way through to proving that they work well – and continue to work well – in production Requirements 3+ years of coding experience in Javascript/Node.js Experience with AI Voice Agent Experience with IT support platforms Delivering high-quality software projects, using established best practices, and being able to implement mechanisms to ensure the quality is kept during its lifecycle Able to work independently and collaborate to solve complex problems Experience in an Agile environment (Scrum, Kanban) Critical thinking and good communication skills Personal Skills Perform a broad range of complex technical or professional activities, in a variety of contexts Investigate, define and resolve complex issues Able to work in distributed cross-functional teams effectively Influence customers and team members on the project level Plan, schedule and monitor your own work competently Have learning agility (readiness for challenge and being open to change) Confident Intermediate English (or higher) is a must What’s in it for you? Regular salary reviews based on performance Corporate events: webinars, offline parties, and meetups Internal Mobility Program Tailored education path (including full access to Udemy, certifications, etc.) 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days Additional health insurance 100% company-covered Multisport card, with discounts available for family members About Us At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.